We want you to be happy with your purchase. This Refund Policy explains when and how you can get your money back for digital products bought on jakszukac.com. It is part of our Terms of Sale.
1. 14-day money-back guarantee
If you are not satisfied with How to Search? The Guide for any reason, email us at kontakt@jakszukac.pl within 14 days of your purchase and we will refund the full purchase price. You do not have to give a reason, although your feedback is welcome. This guarantee applies once per customer and per product.
2. Technical problems, non-delivery, and duplicate orders
If you did not receive your download link, the file is damaged or will not open, or you were charged more than once for the same order, contact us. We will first try to fix the problem (for example, by sending a new link or file). If we cannot fix it, we will give you a full refund, even after the 14-day period.
3. Customers in the EU, EEA, and UK
If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you normally have a 14-day right to withdraw from a distance contract. For digital content supplied immediately, this right ends once the download starts if you expressly agreed to immediate delivery and acknowledged that you would lose the right of withdrawal. Our voluntary 14-day money-back guarantee described above applies to you in addition to your statutory rights.
4. How to request a refund
Email kontakt@jakszukac.pl with your order number (from your confirmation email) and the email address used at checkout. We will confirm your request and issue the refund to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 5–10 business days for the refund to appear on your statement.
5. After a refund
Once a refund is issued, your license to use the e-book ends and your download link will be deactivated. Please delete any copies of the file you have saved.
6. Please contact us first
If something is wrong with your order, please write to us before opening a dispute or chargeback with your bank. We respond quickly and can usually resolve the issue faster than a bank dispute.
7. Contact
LEMON VIBE Sp. z o.o., ul. Jałowcowa 10/2, 05-074 Hipolitów, Poland (Tax ID / NIP: 8222413971, REGON: 540814204)
Email: kontakt@jakszukac.pl
Phone: +48 732 004 908